we are committed to delivering reliable software solutions and payment services that meet the expectations of our customers. We understand that there may be situations where a refund is necessary. This policy outlines the conditions under which refunds will be provided.
Refunds may be considered under the following circumstances:
- If the software or service fails to perform as described or contains significant defects that impair functionality, and our support team cannot resolve the issue within a reasonable timeframe.
- If the customer cancels a subscription or service within 14 days of the initial purchase or renewal date.
- If a payment processing error occurs due to a fault in our system, resulting in overcharges or incorrect transactions.
- If a customer requests a refund for an unprocessed or pending transaction, provided that the request is made before the transaction is completed.
The following items and services are not eligible for a refund:
- Fees for processed transactions, including payment gateway fees, once the transaction is completed.
- Custom software development fees once development has commenced.
- Monthly or annual subscription fees after the initial 14-day cancellation period.
- Any services or products where the customer has already accepted and used the deliverables.
Customers must submit a refund request in writing to hi@rexsons.co within the timeframes specified above. The request should include the reason for the refund and any relevant documentation or evidence.
Review of Request:Upon receiving a refund request, our team will review the details and may contact the customer for further information. We aim to resolve refund requests within 10 business days.
Approval and Disbursement:If a refund is approved, it will be processed using the original payment method. Refunds typically take 5-10 business days to reflect in the customer’s account, depending on their financial institution.
If a customer initiates a chargeback or dispute with their bank or payment provider, they must notify Rexsons immediately. We will work with the customer and the financial institution to resolve the issue promptly. Unauthorized chargebacks may result in the suspension of the customer's account.
Rexsons reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all transactions made after the effective date of the change.
If you have any questions or concerns about our refund policy, please contact us at:
Email: hi@rexsons.co
Phone: +234 811 459 0051
This refund policy is designed to ensure fairness to both our customers and our company. We are committed to providing transparent and effective service to all our clients.
